Privacy Policy

The NSW Smart Sensing Network (NSSN) respects your privacy.

This policy explains how personal information is handled when you visit www.nssn.org.au, contact us or subscribe to our newsletter.

Research projects or activities involving personal information may have separate privacy notices or consent arrangements.

Information we collect

Depending on how you interact with us, we may collect:

• Your name and email address.

• Your organisation, position and other contact details, where you provide them.

• Information contained in your enquiries or correspondence.

• Newsletter subscription preferences, consent records and unsubscribe requests.

• Technical information about your use of the website, including browser and device information, pages visited, interactions, referral sources and approximate location.

• Newsletter delivery and engagement information, as described below.

We generally collect personal information directly from you or through the website and services described in this policy.

You can browse the website without providing your name or email address. If you choose not to provide information needed to respond to an enquiry or deliver a requested service, we may be unable to assist fully.

How we use information

We use information to:

• Respond to enquiries and communicate with you.

• Provide newsletters and updates you have requested.

• Share relevant information about research, projects, events, funding and collaboration opportunities.

• Manage subscription preferences and maintain consent records.

• Understand website use and improve its content, accessibility and performance.

• Maintain security, address technical issues and meet applicable legal obligations.

Sending us an enquiry does not automatically subscribe you to our newsletter.

Newsletter subscriptions and HubSpot

We use HubSpot to manage newsletter subscriptions and send email updates.

When you subscribe, your name, email address and subscription preferences are processed through HubSpot. HubSpot also processes delivery information, such as whether an email was delivered or returned as undeliverable.

Where email tracking is enabled, HubSpot may record whether an email is opened and which links are clicked. This information helps us understand engagement and improve future newsletters.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting admin@nssn.org.au. Unsubscribing is free and does not require an account. We will action unsubscribe requests within five working days.

We may retain a limited record of your unsubscribe request to ensure your preferences continue to be respected.

For information about HubSpot’s practices, see the HubSpot Privacy Policy.

Google Analytics

We use Google Analytics to understand how visitors use this website.

Google Analytics may collect information through cookies and similar technologies, including browser and device details, pages viewed, interactions, referral sources, approximate location and online identifiers.

We use this information to assess website performance and improve content and usability. We do not intentionally send your name, email address or enquiry content to Google Analytics.

For information about Google’s handling of data collected through websites, see How Google uses information from sites or apps that use its services.

Google Search Console

We use Google Search Console to understand how the website appears and performs in Google Search.

Its reports include information such as search queries, impressions, clicks and indexing issues. These reports do not identify individual searchers by name or provide us with their Google account details.

Cookies and your choices

Cookies are small files stored on your device. Cookies and similar technologies may support website functionality and measure website use.

You can manage or delete cookies through your browser settings. Restricting cookies may affect some website features.

Google also offers a Google Analytics opt-out browser add-on for supported browsers.

When information is shared

We may share relevant information with authorised personnel and service providers who help operate the website, respond to enquiries and deliver communications. These include HubSpot and Google for the purposes described above.

We may also disclose information where you authorise us to do so, or where disclosure is required or permitted by law.

If responding to your enquiry involves introducing you to a research or industry partner, we will seek your permission before passing on your contact details, unless you have already requested that introduction.

Overseas processing

HubSpot and Google operate internationally. Information processed through their services may be stored or accessed outside Australia, including in the United States.

The locations involved depend on the service, account configuration and providers used. Further information is available in the HubSpot Privacy Policy, HubSpot subprocessor list and Google Privacy Policy.

We take reasonable steps to manage privacy risks when using service providers, including considering applicable contractual and legal protections.

Security and retention

We take reasonable steps to protect personal information against misuse, loss and unauthorised access, modification or disclosure. Access is limited to people who need the information for authorised purposes.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to respect subscription preferences and to meet applicable legal and recordkeeping requirements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to those requirements.

Access and correction

You can contact us to request access to personal information we hold about you or to ask us to correct it.

We may need to verify your identity before responding. Requests will be handled in accordance with applicable law. If we cannot fulfil a request, we will explain the reason and any available review or complaint options.

You can also ask us to delete information you have provided. We will consider the request against any legal or operational reasons for retaining it.

Privacy questions and complaints

If you have a privacy concern or complaint, contact admin@nssn.org.au and describe what happened and the outcome you are seeking.

We will assess the matter, investigate where appropriate and respond within the timeframes required by applicable law.

You can also seek guidance about privacy rights and complaint options from the Information and Privacy Commission NSW or the Office of the Australian Information Commissioner. The appropriate authority depends on the organisation and law involved.

External websites

This website links to external websites. Their operators are responsible for their own privacy practices. Please review their privacy policies before providing personal information.

Changes to this policy

We may update this policy when our information handling practices or legal obligations change. The current version will be published on this page.

Contact

NSW Smart Sensing Network
Email: admin@nssn.org.au